Refund policy

In accordance with the EU Consumer Rights Directive, we respect and protect consumers' statutory right to return goods. Consumers have the right to return or exchange goods within 14 days of receiving them, without providing any reason.

Return Policy:

Consumers may submit a return or exchange request for any reason within 14 days of delivery. To ensure efficient processing, please follow our return process and adhere to our return conditions.

Refund and Exchange Processing:

After receiving and inspecting the returned goods, we will process a refund within 14 days, including the standard shipping cost of the original order (if applicable). If the customer chooses to exchange the goods, we will provide a replacement of equal value to the original order price after verifying the condition of the goods.

Item Condition Requirements:

Returned goods must be unused, intact, and in their original packaging whenever possible. We reserve the right to reduce the refund amount if the value of the goods has decreased due to misuse, damage, or conditions that preclude resale.

We are committed to providing customers with transparent and fair after-sales service. If you have any questions, please feel free to contact our customer service team.